Host/Hostess - Marina Restaurant
Do you have a passion for excellence; thrive in a team environment and have a desire to work in one of the most striking locations in Victoria? Let’s talk!
Situated on stunning Oak Bay Marina in the culinary capital of Vancouver Island, the award-winning Marina Restaurant is a spectacular oceanfront restaurant with an unsurpassed reputation for customer service and culinary excellence.
Our Seafood Menu is 100% Certified Ocean Wise. We believe in buying local, sustainable seafood and support Vancouver Island growers and suppliers when possible.
We are currently looking for a customer-focused host/hostess to join our team.
If we sound like a fit, we want to hear from you! Please submit your resume and cover letter to email@example.com. Deadline to apply for this position is Friday, May 26th.
BUSINESS UNIT: Restaurants
REPORTS TO: Marina Restaurant Manager
JOB OVERVIEW: The host is responsible for the smooth flow of guests in the dining room. Encompassing accurate reservation recording, table assignments, telephone service and server section organization, this position demands an above average gregarious and pleasant nature. This position’s responsibilities include (but are not limited to) the following:
- Provides exceptional guest service and demonstrates a professional attitude at all times;
- Communicates effectively with all team members;
- Provides exceptional phone service and guest services as requested;
- Follows guidelines for section seating and rotation;
- Accurately records reservations, and processes gift certificate sales;
- Ensures the highest standard of table setting;
- Works with speed in a cost efficient, organized and safe manner at all times;
- Performs opening and closing duties to standard;
- Maintains clothing to our dress standard; clothing should be clean and pressed;
- Grooming is immaculate and accessories to standard;
- Complies with all policies, procedures and regulations;
- Ensures safety, sanitation and cleanliness at all times;
- Promotes “Everyone sells” by providing guests with information and suggestions when prompted;
- Attends staff meetings.
Education and Technical Skills:
- Food Safe Level 1 is an asset;
- Serving it Right certification is an asset;
- Occupation First Aid Level 1 is an asset;
- Strong attention to detail and organization skills;
- Knowledge of tray service skills.
- Previous experience as a host is preferred.
- Experience with and comfort in high volume and high pressure situations.
- Experience working with Squirrel and Open Table Reservation Systems are preferred.
Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.
Service Excellence, “Yes I Can” attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.
Relationship Building: is working to build or maintain relationship, networks or contacts.
Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.
Business Perspective: indicates the ability to understand the business implication of decisions.
- The ability to stand for extended periods.
- The ability to work long hours.
- The ability to bend.
- The ability to lift up to 50 pounds.
*Note: Details about the position including compensation, benefits, and performance (once hired) will be discussed only with the applicant or employee.