S.T.A.R.S.
S.T.A.R.S. are the guiding principles that drive our crew and management to be the best.
Service
- Treating guests and crew with kindness, enthusiasm and a Yes I Can attitude
- Exceeding expectations by anticipating guest’s needs
- Resolving guest's problems, never saying "No" without offering alternatives.
Trust
- Reliance and confidence in the abilities and actions of others
- Empowering our people
- Trust is a result of the other principles in action
Accountability
- Honouring commitments
- Being prepared, following through and accepting responsibility
- Admitting mistakes and moving forward
Respect
- We will be respectful of the thoughts and opinions of guests, suppliers and each other
- We encourage diversity and the strengths possessed by each team member
Success
- Being the best — as individuals, as a team and as a company
If you’d like to be a part of our team, be sure to apply today.