Oak Bay Marine Group Crew

“Yes I Can”

“Yes I Can” helps us fulfill Oak Bay Marine Group's first Guiding Principle - Service.

The "Yes I Can" concept is outlined by the following principles:

Treat guests and crew with kindness and enthusiasm

  • Approach guests - whether it is in person, on the phone, or by e-mail - with compassion and an eagerness to help.

Exceed expectations by anticipating guest's needs

  • Learn - Who are they? Where are they from? Have they ever been here before?
  • Be there - Listen to what the guest has to say and read their body language.
  • Look ahead - What is the guest doing next? Where are they going?

Resolving  problems and never saying "No" without offering alternatives

  • Empathize and respond with a choice of solutions that will make the guest feel at ease and in control.

Oak Bay Marine Group crew and management all take "Yes I Can" seriously, creating a remarkable name for themselves in the customer service industry. Come join us in spreading the "Yes I Can" spirit!

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