“Yes I Can”
“Yes I Can” helps us fulfill Oak Bay Marine Group's first Guiding Principle - Service.
"Yes I Can" comes to life when we are all:
Treat guests and crew with kindness and enthusiasm
- Approach guest contact, whether it is in person, on the phone, or by e-mail, with compassion and an eagerness to help.
Exceed expectations by anticipating guest's needs
- Learn - Who they are, where they are from, have they ever been here before?
- Be there - Listen to the guest's words, read the guest's body language.
- Look ahead - What is the guest doing next, where are they going?
Resolving guest's problems, never saying "No" without offering alternatives
- Empathize and respond with a choice of solutions that will make the guest feel at ease and in control.
Oak Bay Marine Group crew and management all take "Yes I Can" seriously, and it shows!
