“Yes I Can”
“Yes I Can” helps us fulfill Oak Bay Marine Group's first Guiding Principle - Service.
The "Yes I Can" concept is outlined by the following principles:
Treat guests and crew with kindness and enthusiasm
- Approach guests - whether it is in person, on the phone, or by e-mail - with compassion and an eagerness to help.
Exceed expectations by anticipating guest's needs
- Learn - Who are they? Where are they from? Have they ever been here before?
- Be there - Listen to what the guest has to say and read their body language.
- Look ahead - What is the guest doing next? Where are they going?
Resolving problems and never saying "No" without offering alternatives
- Empathize and respond with a choice of solutions that will make the guest feel at ease and in control.
Oak Bay Marine Group crew and management all take "Yes I Can" seriously, creating a remarkable name for themselves in the customer service industry. Come join us in spreading the "Yes I Can" spirit!